At Naturlee, we strive to provide our customers with the best quality food products and services. We understand that sometimes plans change, and you may need to cancel your order. To ensure a smooth cancellation process, we have established the following cancellation policy:

Cancellation Period

Cancellations will not be accepted once the product has been dispatched. Any cancellation requests made after this period may not be accommodated. To cancel your order, please contact our customer service team . Please provide your order details for reference.

 

Refund Policy

If you cancel your order within the specified cancellation period, you will be eligible for a full refund of the purchase amount. Due to the nature of our food products, refunds will not be available if the product is opened or used. However, if the product is damaged or broken during transportation, we will provide necessary refunds upon verification. To process such claims, please submit clear photos or videos of the product in its original packaging at the time of opening. Our team will investigate the issue promptly to ensure a fair resolution.


Refunds will be issued to the original payment method used for the purchase.
Please allow 10 business days for the refund to reflect in your account.

 

Cancellation Exceptions

In some cases, orders may not be eligible for cancellation due to factors such as once the product has been dispatched, product perishability or customized items. We will inform you if your order falls under any such exceptions.

 

Modification Policy

If you need to modify your order instead of canceling it entirely, please reach out to our customer service team, and we will do our best to accommodate your request, subject to availability.

 

Communication

We value clear communication with our customers. If there are any changes to your order status or cancellation request, we will promptly inform you via email or phone.

Contact Information

For any inquiries regarding cancellations or modifications, please contact our customer service team.

 

By placing an order with Naturlee, you acknowledge that you have read, understood, and agree to abide by the terms of our cancellation policy.

Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Thank you for choosing Naturlee. We appreciate your understanding and cooperation.